Warranty and order terms

Warranty confirmed by model and order

AOLIKE confirms warranty scope, service method and applicable period in the written documents for the selected model and order.

A medical-equipment warranty should be read together with the approved configuration, intended use and commercial documents. This page explains the B2B process; signed order documents govern each supply.

Written scope

Confirm terms before ordering

Confirm the warranty period, covered components, service method and any model-specific conditions in the quotation or purchase agreement before placing an order.

  • Final model and configuration
  • Covered components and service method
  • Applicable period and commercial reference

Order readiness

Keep a clear project record

Retain the approved quotation, product configuration, packing list, invoice and shipment references so the supplied unit can be identified later.

  • Model and serial or batch details when available
  • Order, shipment and destination references
  • Installation and intended-use information

Warranty request

Give the service team usable evidence

When support is needed, include the exact model, order or shipment reference, issue description, destination country and clear photos or video.

  • Describe when and how the issue occurs
  • Identify the affected component where possible
  • Wait for model-specific service coordination

Parts continuity

Separate from warranty coverage

AOLIKE's spare-parts supply guarantee states that required spare parts are available for eight years from delivery and acceptance, subject to the signed commercial documents.

  • Spare-parts availability is not a warranty-period statement
  • Confirm the part by model and order reference
  • Request the applicable supply arrangement

How to start

1

Confirm the written warranty terms before purchase

2

Keep model and shipment references after delivery

3

Send complete evidence for service coordination

Important: Published website information is general B2B reference only. The signed commercial and technical documents govern the warranty for each order.

Confirm warranty for your model

Send the product model and destination market before placing an order.

Request warranty information
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