A medical-equipment warranty should be read together with the approved configuration, intended use and commercial documents. This page explains the B2B process; signed order documents govern each supply.
Written scope
Confirm terms before ordering
Confirm the warranty period, covered components, service method and any model-specific conditions in the quotation or purchase agreement before placing an order.
- Final model and configuration
- Covered components and service method
- Applicable period and commercial reference
Order readiness
Keep a clear project record
Retain the approved quotation, product configuration, packing list, invoice and shipment references so the supplied unit can be identified later.
- Model and serial or batch details when available
- Order, shipment and destination references
- Installation and intended-use information
Warranty request
Give the service team usable evidence
When support is needed, include the exact model, order or shipment reference, issue description, destination country and clear photos or video.
- Describe when and how the issue occurs
- Identify the affected component where possible
- Wait for model-specific service coordination
Parts continuity
Separate from warranty coverage
AOLIKE's spare-parts supply guarantee states that required spare parts are available for eight years from delivery and acceptance, subject to the signed commercial documents.
- Spare-parts availability is not a warranty-period statement
- Confirm the part by model and order reference
- Request the applicable supply arrangement
How to start
1Confirm the written warranty terms before purchase
2Keep model and shipment references after delivery
3Send complete evidence for service coordination
Important: Published website information is general B2B reference only. The signed commercial and technical documents govern the warranty for each order.