Technical support

Technical support for products and projects

AOLIKE helps distributors and institutional buyers confirm the right configuration, available documents and product information before and after an order.

Support is organized around the selected model and destination market. This keeps documents, accessories and technical guidance aligned with the actual order instead of a generic product family.

Before quotation

Model selection and documents

Compare functions, dimensions, electrical requirements, accessories, packaging and available model-specific documentation.

  • Product specification and feature comparison
  • Voltage, plug, mattress and accessory requirements
  • Documentation scope for the selected market

Before production

Configuration confirmation

Use the approved quotation and technical details to verify product configuration, branding, labels, packing and delivery assumptions.

  • Final model code and quantities
  • OEM, color, label and packaging details
  • Destination-country requirements to be reviewed

After delivery

Technical question handling

For a clear technical response, send the model number, order or shipment reference, destination country and clear photos or video of the question.

  • Installation, operation or maintenance questions
  • Part identification and replacement coordination
  • Manual or specification request

Compliance review

Verify by model and market

Certificate scope, validity and applicable technical documents must be checked against the selected product model and destination market.

  • CE, UKCA and FDA information where applicable
  • ISO management-system reference documents
  • Destination-market documentation questions

SGS testing references

Hospital bed standards assessed by SGS

Selected AOLIKE electric hospital bed models are listed in SGS test reports covering the standards below. Report applicability is verified against the exact model and destination market before documents are released.

Electric hospital bed testing references

IEC 60601-1K

IEC 60601-1:2005 + A1:2012

General requirements for basic safety and essential performance.

SGS report: GZME171200124201

IEC 60601-2-52A

IEC 60601-2-52:2009

Particular requirements for the basic safety and essential performance of medical beds.

SGS report: GZME171200124202

IEC 60601-1-2

IEC 60601-1-2:2014

Electromagnetic compatibility assessment for listed electric hospital bed models.

SGS report: GZME171200124301

Reported electric-bed model lists include ALK-BA301EZE and ALK-BA501EZE, among other listed models.

Manual hospital bed testing references

Selected manual-crank hospital bed models are listed in separate SGS reports. Report applicability is verified against the exact model and destination market before documents are released.

IEC 60601-1

IEC 60601-1:2005 + A1:2012

General requirements for basic safety and essential performance of the listed manual hospital bed models.

SGS report: GZES210902783501

IEC 60601-2-52

IEC 60601-2-52:2009 + A1:2015

Particular requirements for the basic safety and essential performance of the listed manual hospital bed models.

SGS report: GZES210902783502

Testing references apply only to the models and test scope stated in each report. They are not a blanket certification for every hospital-bed model. AOLIKE verifies report scope, model applicability and destination-market requirements for each inquiry.

Verify a model and document scope

How to start

1

Send the model and market

2

Share the technical question or required document

3

Receive model-specific guidance from AOLIKE

Request technical support

Send the model number, destination country and the information you need.

Send support request
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